| ITIL, ISO 20000 és BS 15000 |
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ISO 20000-1 This is the Specification for Service Management, the 'cerifiable' element of the pair. ISO 20000-2 This is the 'Code of Practice for Service Management', which designed to work with the Specification, and outlines requirements, etc. These two parts specify service management processes and form a basis for the assessment of a managed IT service. Part 1 may typically be used by: organizations seeking tenders for outsourced services; organizations that require a consistent approach by all service providers in a supply chain; existing providers to benchmark their IT service management; as the basis for formal certification; and so on. Part 2 provides guidance to auditors, implementation staff and others. THE ISO 20000 TOOLKIT Implementation of any major quality standard is a complex operation. In additon to the learning curve, which can be steep, the demands of international standards are often rigorous. For this reason, a specific kit has been designed to aid both implemenation and understanding. The contents of the toolkit are both diverse and comprehensive, covering all the major prcoesses. Included are the standards themselves, templates, guides, presentations and checklists. |
